SHIPPING & RETURN

SHIPPING

All orders will be shipped within 1-2 working days unless indicated otherwise. Delivery time vary by territory.

 Estimated delivery times:

Netherlands:	1-2 business days
Europe:	3-5 business days
UK:	3-5 business days
Rest:	5-7 business days

 

RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and wrapped. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kiwano.nl. If your return is accepted, you can send your products to our return address. We wil e-mail you our return address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kiwano.nl.

Please note that 'MADE TO ORDER' products cannot be returned. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or send us a mail about your exchange. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.