FAQ
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
Products in stock will be processed and shipped within 3 business days from the date of your order. Overseas deliveries can take anywhere from 5-7 days. Pre-order products will be delivered within 6 weeks.
Is marble and travertine durable for everyday use?
Yes, marble is renowned for its durability and longevity, making it suitable for everyday use in your home. With proper care and maintenance, marble accessories can retain their beauty for years to come. Please visit our care page.
How should I care my marble and travertine?
To clean marble accessories, simply wipe them with a soft, damp cloth and mild soap. Avoid using harsh chemicals or abrasive cleaners, as they can damage the marble's surface. Additionally, it's important to avoid placing hot or acidic items directly on marble surfaces to prevent staining or etching. Use a marble sealer every 6/12 month.
Are there variations in the appearance of marble and travertine?
Yes, marble is a natural stone, so variations in color, veining, and texture are to be expected. These unique characteristics add to the beauty and charm of each piece, making it truly one-of-a-kind.
Do you offer wholesale?
Yes, please contact us to become a retailer or to get your traders discount.
What is your shipping and return policy?
We offer worldwide shipping on all orders. Shipping costs and delivery times may vary depending on your location. For more information, please refer to our Shipping Policy. If you are not completely satisfied with your purchase, you may return it within 14 days for a refund or exchange, subject to our Return Policy.
How can I contact Customer Service?
If you have any questions or need assistance, our dedicated customer service team is here to help. You can reach us via email at info@kiwano.nl or through our Contact Us page on the website. We strive to respond to all inquiries promptly and provide exceptional customer support.
Do you offer custom or personalized products?
Yes, we do offer custom or personalized stone products in tables and big size products. You can send a inquiry using contact form.
Shop By Color
